cvv99's Privacy Policy — Your Information Is Our Responsibility

1.1 Information You Provide Directly

During account registration and use of our services, you may provide the following information:

• Full name and date of birth (for age verification — to confirm 21+)
• Email address and mobile number
• Payment method details (bKash, Nagad, Rocket, or Upay account number)
• Identity verification documents (national ID or passport), when required
• Messages or information sent when contacting the support team

1.2 Automatically Collected Information

Some information is collected automatically when you use our platform:

• IP address and device identifier
• Browser type, operating system, and language settings
• Page views, click patterns, and session duration (log data)
• Information obtained through cookies and similar tracking technologies
• Referral source (the link or channel you came from)

1.3 Information Received from Third Parties

For the purpose of identity verification or fraud prevention, we may also receive a limited amount of information from trusted third-party services. This information is used solely for the designated purpose and helps protect your account.

2.1 Service Operation & Improvement

The information we collect is used for the following purposes:

• Creating, managing, and keeping accounts secure
• Processing deposit and withdrawal transactions
• Verifying your identity and age (confirming 21+)
• Providing customer support and resolving complaints
• Analyzing and improving platform performance
• Detecting security threats and fraudulent activity

2.2 Communication & Notifications

Using your email or mobile number, we may contact you about the following:

• Important account-related notifications (e.g., password changes, transaction confirmations)
• Relevant promotional offers and bonus information (if you have given consent)
• Notifying you of changes to the privacy policy or terms and conditions

You may ask the support team to stop promotional communications at any time.

2.3 Legal & Regulatory Obligations

We are committed to complying with applicable laws and regulations. Verifying your information to prevent money laundering and financial fraud is part of our obligations. Disclosure of information may be required in response to lawful requests from relevant authorities.

3.1 What Are Cookies and Why Are They Used

Cookies are small text files that your browser stores on your device when you access our platform. They help personalize your experience and improve the platform's functionality.

cvv99 uses the following types of cookies:

• Essential Cookies: Required for login sessions and security — the site cannot function without them
• Functional Cookies: To remember your preferences (such as language)
• Analytics Cookies: To understand site traffic and usage patterns

3.2 Managing Cookies

You have the right to accept, reject, or delete cookies through your browser settings. However, disabling essential cookies may cause some parts of our service to not function properly.

4.1 Technical Security

cvv99 applies industry-standard technical measures to protect your personal information:

• SSL (Secure Sockets Layer) encryption — all data transfers are encrypted
• Database encryption — stored sensitive information is kept in encrypted form
• Two-Factor Authentication support
• Regular security audits and vulnerability testing
• Firewall and intrusion detection systems to prevent unauthorized access

4.2 Organizational Security

Alongside technology, we also ensure data protection at the organizational level:

• Only authorized personnel can access sensitive information
• Staff operate under data privacy training and strict confidentiality agreements
• Procedures are in place for a rapid response in the event of a data breach

4.3 Limitations

While we take every precaution to protect your information, no platform can guarantee 100% security on the internet. We are committed to notifying you as quickly as possible in the event of any security breach.

5.1 When Information Is Shared

cvv99 does not sell, rent, or commercially transfer your personal information to third parties. However, limited information may be shared in the following circumstances:

• Service Providers: Selected partners for payment processing (bKash, Nagad, Rocket, Upay) and technical infrastructure management — only information necessary for the work, under strict confidentiality agreements
• Legal Obligations: In response to a court order or lawful request from authorities — we provide only the information legally required
• Fraud Prevention: With regulatory bodies to prevent fraud or money laundering
• Business Restructuring: In the event of a merger or acquisition — you will be notified in advance

5.2 International Data Transfers

Game providers (such as Pragmatic Play, Evolution Gaming, Spribe) operate their servers in various countries. When using these services, limited technical data may be processed on their systems. In such cases, we ensure that they also follow appropriate data protection standards.

6.1 Viewing & Correcting Information

To view the personal information stored in your account or to correct any inaccurate information, please contact our support team. After verification, we will fulfill your request as quickly as possible.

6.2 Request to Delete Information

You may request the deletion of your personal information. However, some information must be retained for a specified period to meet legal obligations (such as records of financial transactions). Once that period has ended, the relevant information will be securely deleted.

6.3 Objecting to Processing

You may object at any time to your information being used for marketing purposes. Contact support and we will update your preferences promptly. Please note that processing essential to service operation and security cannot be stopped.

6.4 Account Closure

You may stop using our services and request account closure. In this case, you will be given the opportunity to withdraw any outstanding balance. Information covered by legal obligations will be retained for the specified period and then deleted.

7.1 For Active Accounts

Necessary information will be retained for as long as your account is active. This information is used to maintain service quality and remember your preferences.

7.2 After Account Closure

Some information must be retained for a specified period even after account closure:

• Financial transaction records — to meet legal requirements
• Identity verification documents — as required by applicable regulations
• Support communication logs — for a limited period for dispute resolution

Once the specified period has passed, all relevant information is permanently deleted using a secure method.

cvv99's services are for individuals aged 21 and above only. We do not knowingly collect any personal information from minors. If a minor attempts to create an account, we cancel their registration and immediately delete any information collected. If you believe a minor has created an account on our platform, please notify our support team.

9.1 Notice of Changes

We may update this privacy policy from time to time. For significant changes, we will notify you through the following means:

• Sending a notification to your registered email address
• Displaying a notification when you log in to the platform
• Updating the "Last Updated" date at the top of this page

9.2 Use After Changes

Continuing to use our services after a policy change will be considered as your acceptance of the updated policy. If you do not agree with any change, you may request account closure through the support team.